The key to becoming a top rated seller is customer service.  There’s no way to get good ratings without good feedback and the only way to get that good feedback is to make sure your customers are satisfied.  In the world of on-line commerce the two main things to keep in mind for your customers are fast and quick.  Quick shipments and fast responses are what today’s e-shoppers expect and if you cut too many corners the feedback and ratings you get will suffer for it.  Typically someone shopping on-line expects that if they buy something in the morning it will be in the mail by that evening.  If they haven’t gotten some sort of shipping confirmation email by the next business day they are going to start to get impatient.  This doesn’t mean that you absolutely must get everything out on the same day but waiting more than one or two days to get a package out is courting a negative rating.  The other half of that equation is that if a customer sends an email they expect a quick reply.  When they are wondering when a package is going to get to them you can keep them happy by giving them a quick reply to that question even if the answer is a little later than they thought it might be the added attention keeps them satisfied.

Thanks for reading,

Vickie